To protect you, the customer, a high rate of international fraud demands that BandmateLoops.com follow a strict international customer verification process. Therefore, we may request a copy of your credit card statement showing your billing address, and a copy of your credit card for any of the following criteria:

• Any order shipping internationally
• There is excessive/unusual ordering by your account or to the same shipping address.
• Your order receives a high fraud rating or looks suspicious of fraud.
• Your phone number is invalid.

Note: Credit card fraud is a felony and we do not tolerate it. If it is determined that an attempted order is fraudulent, we will report all information directly to the FBI, at http://www.ifccfbi.gov.

International customers automatically agree to the following policies upon placing an order:

• BandmateLoops.com abides by all custom rules and regulations.
• BandmateLoops.com does not devalue the cost of goods.
• BandmateLoops.com is not liable for US Postal Service shipments that are lost.
• BandmateLoops.com does not pay for international duty taxes and any incurred taxes will be charged back to the customer.
• Customers will be charged for any fees as a result of refused shipments.
• Your credit card statement will reflect billing by SonicEmulations, Inc.

BandmateLoops.com stands behind its products. Should you find any CD purchase from BandmateLoops.com to be physically defective in terms of media or data file corruption we will gladly arrange a replacement at our cost up to 30 days after purchase. (We will require that you return to us the defective materials) If you find that you have purchased the incorrect format for your system, we will gladly exchange it for the correct format (same product only) as long as you ship us back the original*. However, due to the nature of the “software” samples we sell and the high rate of piracy, we regrettably cannot accept refunds. This sales policy is subject to change at any time, but if you have questions regarding any of the information given here please contact us.

*We'll ship you an exchange product if you cover the cost of shipping the original back to us within 30 days.

Help Us Serve you Better

We think everyone would agree that affordable, high-quality samples are a positive thing. Please help the industry keep costs down by not illegally copying Bandmateloops.com CDs, or any other soundware products for that matter. Sound developers work hard to earn your business, bringing you the quality products you demand.