BandmateLoops Online Store

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BandmateLoops Frequently Asked Questions

If you are having issues with your purchase or product. Please read the FAQ questions and answers first before contacting customer support. If you are in need of assistance click here.

QUESTION:

How do I install BandmateLoops for use with GarageBand?

QUESTION:

Inside GarageBand, I can't seem to find my new loops in the loop browser. What's up?

QUESTION:

I think I lost my digital purchase(s) when my hard drive failed. What are my options?

QUESTION:

What is BandmateLoops' policy on returns and exhanges?

QUESTION:

When I try to uncompress or double-click my purchase(s), I receive messages such as 'End of file error', 'corruption', etc. Are the files corrupt on your server?

QUESTION:

My confirmation email is lost. How do I retrieve or re-retrieve my digital purchases?

QUESTION:

I've completed my purchase and clicked the Download links but the files are not transferring properly- Why?

QUESTION:

When I click to download my purchase, the link comes up as a .htm page, a blank page, or similar instead of downloading the file. Why?

QUESTION:

I have placed my order successfully. How do I obtain my purchases?