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BandmateLoops Frequently Asked Questions

If you are encountering issues with your purchase or product, please check the FAQ below first before contacting customer support. If you are in further need of assistance, contact us here.

QUESTION:

White Papoo: Liquid Synths Vol 1

QUESTION:

How do I install BandmateLoops for use with GarageBand?

QUESTION:

Inside GarageBand, I can't seem to find my new loops in the loop browser. What's up?

QUESTION:

I think I lost my digital purchase(s) when my hard drive failed. What are my options?

QUESTION:

What is BandmateLoops' policy on returns and exhanges?

QUESTION:

When I try to uncompress or double-click my purchase(s), I receive messages such as 'End of file error', 'corruption', etc. Are the files corrupt on your server?

QUESTION:

My confirmation email is lost. How do I retrieve or re-retrieve my digital purchases?